Photo caption: Standing L to R : Manisha Fernando- AVP Retail Liability Products and Alternate Channels Union Bank , Yohan Alahakoon- Manager Alternate Channels Union Bank, Wasantha Deshapriya – Chairman of the Panel of Judges and Former Secretary, Ministry of Telecommunication and Digital Infrastructure and Foreign Employment , Dharmasiri Kumaratunge – Director Payments and Settlement Department Central Bank, Anil Amarasuriya Chairman LankaClear, Channa De Silva General Manager/Chief Executive Officer LankaClear.
Union Bank was recognised for its seamless back-end operations at the LankaPay Technnovation Awards 2018 held recently at Shangri-La Hotel Colombo. The award is yet another testament to the bank’s ongoing commitment to technological enhancements for speedy and fast delivery of services to customers and end users. The award was bestowed based on the bank’s exceptional capabilities in, timely delivery, connectivity uptime, business focus, processes and mechanisms related to the product lines.
Commenting on this outstanding achievement, Vice President – Retail Banking of Union Bank, Mrs. Chaya Jayawardena said “We are delighted to be awarded this title. This pays off all the hard work put in by the employees in ensuring the back end operations takes place seamlessly in ensuring the end user is delighted. Digital banking means more than just going paperless. As one of the fastest growing commercial banks in the country, we always believe in offering improved customer experience and delivering faster and more efficient services.”
ATMs have been an important touch point between banks and their customers, providing convenience of 24/7 self-service transactions. As a part of its growth strategy, Union Bank has made significant investments to agile through developing technologies offering customer convenience and ease-of-transaction for its growing base of clients. Powered by a common ATM switch by LankaClear increasing the efficiency of payment management such as CEFTS and SLIPS, focused expansion of its remote ATM network, rolling out of an enhanced digital banking platform, educating the remote communities through collaborated road shows and customization of cash management services are some of such major steps taken by Union Bank to improve its product and service delivery across all customer segments