1. Introduction

This Cookie Policy explains how Union Bank of Colombo PLC (UB) uses cookies and similar technologies to collect information when you visit our websites or any UB – managed digital services that reference this, Cookie Policy. It outlines what these technologies are, why we use them, and how you can control their use.

This policy does not apply to third-party websites linked to our platforms or to websites operated independently by partners. Each third party is responsible for its own cookie and tracking technologies and for ensuring compliance with applicable data protection laws. If you have questions about third-party cookies, please refer to the respective privacy or cookie policies of those parties.

We may update this Cookie Policy time to time to reflect changes to our use of cookies, legal obligations, or operational updates in our corporate website (www.unionb.com/cookie-policy/). You are encouraged to check this page periodically. For more information on how we collect and use personal data, please refer to our Privacy Policy.

 

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help recognize your browser and store user preferences or activity information to enhance and personalize your experience on our site.

Cookies set by UB are referred to as “first-party cookies”, while cookies set by others (e.g., analytic providers, advertisers) are called “third-party cookies”. Third-party cookies may track your activities across different websites and services.

 

3. The Types of Cookies We Use

UB uses both first-party and third-party cookies, and both persistent and session cookies:

• Persistent Cookies: Remain on your device until manually deleted or they expire. These are used to retain user preferences and login details for future visits.
• Session Cookies: Temporary cookies deleted when you close your browser. This help manage active sessions and streamline navigation.

 

4. How We Use Cookies

We use cookies for several reasons. Some cookies are required for technical reasons in order for our websites to operate properly, others enable us to perform analytics, provide different functionality or engage in targeted advertising.

1. Essential website cookies:

   These cookies are strictly necessary to provide you with services available through our websites and are necessary for our website to function properly. Because these cookies are essential to operate our websites, you are unable to opt out of these cookies.

2. Functionality cookies:

   These cookies are used to enhance the performance and functionality of our websites but are non-essential in their use. However, without these cookies, certain functionality may become unavailable.

3. Analytic cookies:

   These cookies collect information that is used either, in aggregate form to help us understand how our websites are being used, provide information on how effective our marketing campaigns are, or to help us customize our websites for you.

4. Advertising cookies:

   These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

 

5. Managing Your Cookie Preferences

1. Website Cookie Banner

   When you visit UB’s websites for the first time, you will be presented with a cookie banner giving you the option to accept, reject, or customize your cookie settings. You can also update your preferences at any time using the “Cookie Settings” link found in the footer of our site.

   If you reject non-essential cookies, you may still access our site, but some features may not function as intended. Please note, cookie preferences are browser-specific and must be reset if you clear cookies.

2. Managing Cookies using Your Browser

   Most browsers allow you to manage cookies through their settings. Refer to your browser’s help section to learn how to delete or block cookies.

3. Advertising Opt-Out Options

   UB is committed to respecting your privacy preferences regarding advertising and tracking cookies. You can manage your advertising cookie preferences via the following method:

   • Contacting the Data Protection Officer (DPO) directly at dataprotection@unionb.com to request the withdrawal of consent or express your preferences related to marketing communications and profiling.

 

6. Other Tracking Technologies

UB may also use tracking pixels or clear gifs in emails or website pages. These are small graphics with a unique identifier used to understand user interactions such as email opens or page visits. This data helps us improve communication effectiveness and monitor platform performance.

Information collected via such tracking technologies may be tied to personal data collected through other means, in accordance with our Privacy Policy.

 

7. Contact Us

If you have any questions about this Cookie Policy, need to exercise your data rights, or require an alternative format due to accessibility needs, please contact our Data Protection Officer.

Data Protection Officer
Union Bank of Colombo PLC
Address: 64, Galle Road, Colombo 03, Sri Lanka
Phone: +94 11 2374120
Email: dataprotection@unionb.com